Overview

Education, Exp & Language ·         Any Graduate

  • Min 1-year Experience in BPO.
  • English & Hindi is Mandate.
Comprehensive analysis with desired hiring Skills validated during interviews
  • Should be able to converse well in both English and Hindi. Have excellent writing skills.
  • Customer centricity
  • Listening skills
  • Domain Knowledge
  • Analytical skills
  • Decision making abilities
Job Duties
  • Primary responsibility is to work and complete the assigned tasks end to end, manage customer expectations and provide quick & accurate resolution within the specified TAT.
  • Ability to perform multiple tasks and adjust quickly in short timeframe with limited supervision
  • Tremendous patience and problem solving skills
Eligibility Criteria
  • Should be flexible to work in shifts and rotational Offs.
  • 7 Days operational window, with 6 Day Work Week and rotational shifts.
  • Strictly no leaves during training
  • Good Typing skills 30 WPM with 85 Accuracy.
  • Gender Mix 60 Male: 40% Female (Considering rotational shifts)
  • Age: Preferably Less than 28 Years.
Selection Process
  • First Level of HR discussion. (JD and Expectation Setting)
  • Second level of HR discussion. (Face to Face Discussion): – To check smooth flow of language, well-structured speech relating to information and points of view clearly. Clear pronunciation and intonation
  • Operations Round followed by Client Round.
Reporting To & Work Location ·         Task – Team Lead

·         Bengaluru, Karnataka 560103
Training
  • Candidates are expected not to take any leaves during training, OJT and nesting period to ensure smooth learning curve (no planned leave requests during probation.
Targets ·         During OJT and Training, All employees will be provided with Efficiency and quality targets as defined by Business and employees are expected to achieve these, failing to do so may lead to punitive actions as per company policy.