Overview

Position : Solutions Request Manager

Overview and Role Purpose :

– The Solution Request Manager (SRM) has primary responsibility to provide infrastructure and architectural coordination for projects that require the assistance of resources from the Infrastructure and/or the Enterprise Architecture team.

– SRM act as the central point of communication for project team members and stakeholders throughout the lifetime of a request.

– Results are measured not only on successful project completion and business partner satisfaction, but also focus on cost reduction by promoting the use of existing infrastructure and shared environments.

– This individual must be able to successfully function in an environment where quality and efficiency are expected. Time management, organizational skills, client management, good interpersonal skills, self-starter and good team player are attribute that will be looked for in a candidate.

KEY RESPONSIBILITIES :

– Follow established processes

– Conduct initial interview with the requester to determine requirements

– Request and manage the participation of architecture and infrastructure resources

– Promote Enterprise Architecture Standards and the use of shared infrastructure

– Coordinate the design and implementation of infrastructure solutions

– Coordinate infrastructure planners to provide start up and ongoing infrastructure costs

– Obtain cost approval from Program Managers

– Meet agreed-upon target dates for delivery of infrastructure environments

– Maintain high-level milestones for communication purposes

– Act as a liaison between the requester’s project team and infrastructure planners, designers and implementers

– Administration & troubleshooting

KEY RELATIONSHIPS :

– Global GIS team / Business partners / Customers

KEY COMPETENCIES :

– Communication

– Teamwork/Interpersonal Skills

– Planning and Organising

– Problem Solving and Analysis

– Customer Focus

– Decision Making

– Excellent written, presentation, and verbal communication skills

QUALIFICATIONS, SKILLS & EXPERIENCE REQUIRED :

– Technical knowledge and experience in IT Infrastructure for a minimum of 3 years (Networks, distributed platforms such as Linux and Windows servers, VM Ware, distributed databases, and web architecture.)

– Core Project Management experience for a minimum of 3 years; PMP certification will be an added advantage. Exposure to Project Management tools like MS Project would be added advantage.