The job involves –
1. Outbound calling and converting lead into sales
2. Explaining the customers product features and benefits.
3. Ensuring all compliance and SLA during the calls.
4. Achieving daily, weekly, monthly, target.
Role & Responsibilities
1. Comprehend and resolve the Customer’s concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the Lead request and action required. Processing each lead in accordance with IL standards.
2. Provide/take relevant information and update the system/s accordingly. provide the relevant functional area with a clear and concise verbal summary of the situation and its priority. Provide the Customer with a clear explanation of Product .
3. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
4. Ability to Sales the Product.
5. Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
6. Ability to achieve stretched Sales targets and able to manage the organization standards
7. Maintain Superior quality service by following organization standards
Education Requirements/ Skills
1. Any full time Graduate / MBA
2. Typing speed of 30 to 40 wpm
3. Minimum 1-3 years of relevant experience of domestic/international BPO
4. Selling to Customer Needs, Closing Skills, Telephone Skills, Energy Level, Persistence
5. Strong computer knowledge and technical skills