Overview
SALES TEAM LEADER
Outbound Calling Activity, Tele-Sales Productivity Management
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Act as the in-charge of managing the outbound calling activity by the team members and manage daily operations of the team.
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Set daily sales targets for all calling sales team members and support the team to meet up the set targets.
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Monitor all calls to ensure that due procedures and quality standards are strictly adhered by the calling team members.
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Manage the calling activity by walking around and being visible to answer questions.
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Take calls that your agents can’t handle and be available when a tele-caller / team member needs your assistance.
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Conduct regular review of team members’ performance and organise training sessions for under performers.
Required Skills and Experience
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Core experience in managing Sales Team effectively
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2 to 3 years of relevant experience in team leading
