Position : Solutions Request Manager
Overview and Role Purpose :
– The Solution Request Manager (SRM) has primary responsibility to provide infrastructure and architectural coordination for projects that require the assistance of resources from the Infrastructure and/or the Enterprise Architecture team.
– SRM act as the central point of communication for project team members and stakeholders throughout the lifetime of a request.
– Results are measured not only on successful project completion and business partner satisfaction, but also focus on cost reduction by promoting the use of existing infrastructure and shared environments.
– This individual must be able to successfully function in an environment where quality and efficiency are expected. Time management, organizational skills, client management, good interpersonal skills, self-starter and good team player are attribute that will be looked for in a candidate.
KEY RESPONSIBILITIES :
– Follow established processes
– Conduct initial interview with the requester to determine requirements
– Request and manage the participation of architecture and infrastructure resources
– Promote Enterprise Architecture Standards and the use of shared infrastructure
– Coordinate the design and implementation of infrastructure solutions
– Coordinate infrastructure planners to provide start up and ongoing infrastructure costs
– Obtain cost approval from Program Managers
– Meet agreed-upon target dates for delivery of infrastructure environments
– Maintain high-level milestones for communication purposes
– Act as a liaison between the requester’s project team and infrastructure planners, designers and implementers
– Administration & troubleshooting
KEY RELATIONSHIPS :
– Global GIS team / Business partners / Customers
KEY COMPETENCIES :
– Teamwork/Interpersonal Skills
– Planning and Organising
– Problem Solving and Analysis
– Customer Focus
– Decision Making
– Excellent written, presentation, and verbal communication skills
QUALIFICATIONS, SKILLS & EXPERIENCE REQUIRED :
– Technical knowledge and experience in IT Infrastructure for a minimum of 3 years (Networks, distributed platforms such as Linux and Windows servers, VM Ware, distributed databases, and web architecture.)
– Core Project Management experience for a minimum of 3 years; PMP certification will be an added advantage. Exposure to Project Management tools like MS Project would be added advantage.