Team Leading exp of atleast 2 yr in customer Support, team size taken care of : 20-25 associates, taking care of AHT, C SAT, Team Management, attrition handling, Good Comm skills , Versant Certification (5), open for 24*7
- Should be able to converse well in both English and Hindi. Have excellent writing skills.
- Customer centricity
- Listening skills
- Domain Knowledge
- Analytical skills
- Decision making abilities
- Should be flexible to work in shifts and rotational Offs.
- 7 Days operational window, with 6 Day Work Week and rotational shifts.
- Strictly no leaves during training
- Good Typing skills 30 WPM with 85 Accuracy.
- Gender Mix 60 Male: 40% Female (Considering rotational shifts)
- Age: Preferably Less than 28 Years.